Payment Policy

Last updated: January 2026

Billing & setup

If you pay by credit card, debit card, net banking or UPI, your account is set up immediately once the payment is confirmed. If you pay by cheque, please allow 5 days for the cheque to clear. If you pay by postal order or cash, your account is set up the same day. All hosting services are billed on a prepaid basis — no service is provisioned without successful payment verification. Orders may be held temporarily for manual review or KYC verification if a payment appears unusual or high-risk.

30-day money-back guarantee

The 30-day money-back guarantee is only applicable to first-time signups. Second-time and subsequent signups are not eligible — for example, if you have had an account with us before, cancelled it and signed up again, or if you have opened a second account with us, you will not be eligible for a refund. The money-back guarantee is provided on Shared hosting, Reseller hosting, WordPress hosting and Email hosting only.

Non-refundable products

Refunds are NOT applicable on: Domain registration, transfer or renewal, cPanel, Plesk, Control Panel, LiteSpeed, Softaculous, Cloud, VPS, Dedicated Server, Paid Support, SSL Certificates, Sitelock, SpamExperts, WHMCS, Windows OS, SQL, G Suite, Office 365, and any other paid licenses. Modifications to pricing or policy made by a software-license company take effect immediately for OctaHost clients.

When refunds do not apply

No refund will be made if: the services were purchased by mistake, or you intended to order from a different company or provider; you are unable to create or host your website; your service is suspended for email marketing, email abuse, misuse of our service, inappropriate, illegal or immoral use, or account overuse; your service is suspended or terminated for cause; or our team does not find any issue from our side. No money-back guarantee applies when an order is placed with any offer (for example a Free Domain offer, Black Friday Sale or Cyber Monday Sale). Valid and relevant evidence — such as uninformed downtime or being unable to access your hosting dashboard — must be produced when claiming a money-back guarantee.

Late fee

A late fee of ₹99 will be added to your invoice if you do not make the payment before suspension. This late fee must be paid by you to get your service re-activated.

Refund method & window

Payments made through bank transfer, cheque, money order, cash deposit or DD are non-refundable. An eligible refund is added as credit to your hosting account. Any refund request placed after 30 days will not be processed, and you will not be eligible for any refund. After a valid cancellation request, it takes up to 14 days to complete the refund process.

Domains & transfers

We will send you reminders to renew your domain one month before expiry. For any failure or delay in renewing a domain, we are not responsible. Once a domain is renewed, no refund will be given. Transfer fees apply if you wish to transfer a free domain name to another provider; without the transfer fee, the domain will not be released. Any person attempting to register a domain name that infringes a trademark will be held liable for that infringement.

Taxes

Prices on the site are exclusive of taxes. To view the price with taxes, please refer to the cost calculator for each plan; the amount inclusive of taxes is added to your final invoice at checkout. The taxable amount is non-refundable.

Late or non-payment

Unpaid invoices may result in suspension or termination of your hosting account. A suspended account is restored only after the outstanding invoice is cleared, after which you can access your data again. If your account is terminated, the data on it will not be restored and it will be treated as a new account. We will not activate new orders or packages for customers who have an outstanding balance. Chargebacks are prohibited and result in immediate suspension, permanent termination, blacklisting and additional administrative fees.

Cancellations

At any time you may place a cancellation request through your client area. Before doing so, you must clear all pending dues (if any). You can choose immediate cancellation (you lose access to the service right away) or cancellation at the end of your prepaid term (you keep access until it expires). It is your responsibility to back up all your data before cancelling — once you place the request, your data is deleted from our server and cannot be retrieved or restored.

Contact

For billing questions or invoices, email [email protected].