Terms of Service

Last updated: January 2026

Agreement

These Terms of Service ('TOS', 'Terms' or 'Agreement') apply to your use of our website and all services, features and/or content provided by OctaHost ('OctaHost', 'us', 'our'). OctaHost is a brand name of Sharspire Private Limited. By purchasing one or more Services from OctaHost, you declare that you have read, understood and agree to be bound by this TOS. The latest version is always available on the OctaHost website, and you must read it prior to purchasing any Service.

Customer agreement

The TOS apply to all Services provided by OctaHost to you throughout the entire term or renewal term. All customers must agree to all terms and conditions prior to signing up for any of the hosting plans and services mentioned on OctaHost. You agree to use only licensed and legal third-party software in connection with our services. OctaHost reserves the right to suspend or cancel a customer's access to any or all services at any time, or when OctaHost decides the account has been inappropriately used or otherwise.

1. Content

OctaHost reserves the right to refuse service and/or access to its servers to anyone. Services must be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any applicable law or regulation is prohibited.

Prohibited activities and content include (as examples): topsites, Ponzi or pyramid schemes, prime-bank programs, bank debentures/debenture trading, cryptocurrency/bitcoin miners, forex, e-gold, proxy, bots, spam bots, mail bombers, port/IP scanners, mail-harvesting or brute-force scripts, banner rotators, file dumps, using disk space as secondary storage, sale of illegal pharma/drugs/explosives, anonymous or bulk SMS gateways, malware, warez, phishing materials, lottery, gambling, illegal downloads, pirated software, escrow, high-yield investment programs, adult thumbnail galleries/banner exchanges, and streaming or broadcasting of live copyrighted events. Websites promoting illegal activities — or linking to sites that do — and content promoting human trafficking, prostitution or escort services are prohibited.

• Any site found to host or link to child sexual-abuse or exploitative content will be suspended immediately without notice.
• Adult material — all pornography, erotic images or otherwise lewd or obscene content (designation is at our sole discretion).
• Illegal material — copyrighted works, commercial audio/video/music files, and any misleading material.
• Warez — pirated software, ROMs, emulators, phreaking, hacking, password cracking, IP spoofing, and any 'links to' or 'how to' for such material.
• Games — hosting any games on our servers is not permitted and will result in immediate termination.
• IRC — hosting an IRC server connected to an IRC network is not permitted; repeat violations result in termination.

OctaHost reserves the right to deem any other content indecent, hateful or otherwise unacceptable. In compliance with the DMCA, OctaHost follows the procedures in our DMCA Policy for copyright complaints.

2. Abuse of resources

Any attempt to compromise (or actual compromise of) a network device belonging to OctaHost or any other entity is strictly prohibited, including port scanning, IP-range scanning and vulnerability scanning. Denial-of-Service (DoS) attacks directed at OctaHost, or launched from our servers, are prohibited. Hosting illegal software, exploits, hacking tutorials, viruses or trojans is prohibited, as is hosting defamatory or private information about a person without consent. Any attempt to undermine or harm our servers will result in immediate deactivation without refund.

3. SPAM (unsolicited email)

Use of our service to transmit any unsolicited commercial or bulk e-mail is expressly prohibited. If a customer violates our SPAM policy, we may restrict, suspend or terminate the hosting account; severe violations may result in immediate and permanent removal without notice.

4. Bandwidth

If a customer exceeds their bandwidth limit and does not upgrade, the account may be suspended until the issue is resolved.

5. VPS & server rules

Control-panel recommendations, unmanaged-VPS responsibilities, backup liabilities, exclusions, best practices and managed-VPS options apply as described in your service plan. You are responsible for the administration and security of unmanaged servers.

6. Commercial advertising (Spam/UCE)

Spamming from our servers is strictly prohibited and may lead to immediate deactivation.

7. Backup policy

Your use of the Services is at your sole risk. You agree to back up all of your User Content. OctaHost does not warrant backup availability or recovery.

8. Domain payments

Domain registration fees are non-refundable.

9. Unlimited hosting

Unlimited hosting applies only to normal website-hosting usage, not to storage or backup services.

10. Permitted CPU & disk usage

Shared hosting space is for website files only and cannot be used for storage or archiving.

11. Reseller terms & client responsibility

Resellers are fully responsible for their own clients.

12. The company as reseller or sublicensor

We may use third-party services and are not liable for their defects.

13. Uptime guarantee

Downtime due to maintenance or external factors does not count toward uptime guarantees.

14. Account security

You are responsible for securing your account and password. Unauthorised access attempts may lead to termination.

15. KYC & verification

To maintain security, prevent fraud and comply with regulations, OctaHost may require identity verification (KYC) from any customer at any time before or during use of the Services.

• Mandatory verification: we may request government ID, address proof, business verification or additional contact verification before activating, continuing or restoring any service.
• Timelines: requested documents must be submitted within 72 hours; failure may cause immediate suspension, and if not completed within 7 days the service may be permanently terminated without refund.
• Fraud or mismatched information: if information is false, manipulated, incomplete, unverifiable or suspicious, we may suspend, terminate, blacklist, and inform payment processors or legal authorities.
• Triggers: unusual or high-risk activity, bulk orders, payment disputes/chargebacks, high resource usage or suspicious access, or legal/security concerns.
• No refund for verification failure: if you refuse or fail KYC, or fraud is detected, no refund is due regardless of tenure.

16. Strict suspension policy

We may suspend any account, with or without notice, for: violation of these Terms, the AUP or any law; hosting prohibited, illegal, abusive or harmful content; hacking, malware, phishing or spam; resource abuse degrading server stability; non-compliance with KYC; suspected fraud or payment misuse; account compromise; or suspicious activity. For non-payment: services are suspended 24 hours after the due date, a final reminder is issued at 48 hours, and services may be terminated and data deleted 72 hours after the due date. Reinstatement requires payment of all dues, completion of KYC (if required), removal of abusive content, resolution of violations, and any reactivation fees, and is at our sole discretion. Suspension for violations, non-payment, fraud or KYC failure does not qualify for a refund.

17. Strict termination policy

We may terminate an account immediately or after suspension for: failure to renew within 72 hours of the due date; severe or repeated TOS/AUP violations; fraudulent, stolen or unauthorised payment methods; failure to complete KYC; involvement in illegal activity; or initiating a chargeback or dispute without first seeking resolution. Accounts engaging in fraud or posing significant security risk are terminated immediately without notice. We are not liable for any data loss, business interruption or damages from termination, and no refund is issued for terminated accounts regardless of remaining tenure.

18. Data loss & backup liability

Backup responsibility rests solely with the customer unless a paid backup service is explicitly included. You must keep independent backups of all files, emails, databases and configurations. We do not guarantee that backups will be created or restorable, nor their integrity, completeness or recency. Backups exclude emails/mailboxes, media files, temporary/cache files, misconfigured databases, and files corrupted by malware, hacking or negligence. Once an account is terminated, all data is permanently deleted and cannot be recovered. We are not liable for data loss from hardware/software failure, server crashes, security breaches, customer misconfiguration or force majeure.

19. Stricter billing & payment

All services are billed in advance; no service is provisioned without successful payment verification. Orders may be held for manual review or KYC if a payment is unusual or high-risk. Chargebacks result in immediate suspension, permanent termination, blacklisting and administrative fees. Refunds are not applicable for KYC failure, fraudulent/suspicious activity, suspension for TOS violations, termination for abuse or non-payment, or license-based/third-party products. It is your responsibility to track renewal dates and maintain valid payment methods.

20. Billing policy

Card/net-banking/UPI payments activate the account immediately; cheques take 5 days to clear; postal orders or cash activate the same day. The 30-day money-back guarantee applies to first-time signups only and only on Shared, Reseller, WordPress and Email hosting. Refunds do not apply to domains, control panels (cPanel/Plesk), LiteSpeed, Softaculous, Cloud, VPS, Dedicated, paid support, SSL, Sitelock, SpamExperts, WHMCS, Windows OS, SQL, G Suite, Office 365 or other licenses. Refunds are added as account credit; requests after 30 days are not processed; bank-transfer/cheque/cash payments are non-refundable. Cancellation requests are made via the client area and take up to 14 days to process. Transfer fees apply to release a free domain.

21. Cancellation process

You may place a cancellation request through your client area after clearing all dues. Choose immediate cancellation (access ends right away) or cancellation at the end of your prepaid term (access continues until expiry). Back up your data first — once you place the request, all data on our server is deleted and cannot be retrieved or restored.

22. Taxes

Prices on the site are exclusive of taxes; the tax-inclusive amount is shown in the cost calculator and added to your final invoice at checkout. The taxable amount is non-refundable.

23. Late payment or non-payment

Unpaid invoices may result in suspension or termination. A suspended account is restored after the outstanding invoice is cleared; a terminated account's data is not restored and is treated as a new account. We will not activate new orders for customers with an outstanding balance.

24. Invoice disputes

For any queries about the cost of your account, please reach out to our billing team via our contact page.

25. Account termination

Your account may be terminated if: you request immediate cancellation (suspended at once, terminated within 48 hours); you cancel upon expiry (suspended at term end, terminated within 48 hours); you fail to renew (suspended after 24 hours, terminated within 48 hours of expiry); you violate the TOS (immediate suspension and termination); potential fraud is detected and verification is not provided; or you initiate a dispute/chargeback (we allow a 7-day resolution period before termination). Keep a backup of your account, as all files are deleted after termination and OctaHost is not liable for the same.

26. Indemnification

You agree to protect, indemnify, save and hold OctaHost harmless from any stipulations, liabilities, losses, expenses and claims, including reasonable attorney's fees, arising from any service provided or agreed to be performed, any product sold or distributed in association with OctaHost's Services, or any injury or damage arising from your use of the Services. These Terms are governed by the laws of India, and disputes are subject to the courts of Kolkata, West Bengal.

Contact

Questions about these Terms can be sent to [email protected].